At Katzberry, our logistics team is dedicated to getting your order to you as safely and efficiently as possible. It is of utmost importance to us. We know that items you purchase or send someone are important and we go the extra mile to ensure that you will have a good experience. Upon placing your order you will receive by email an order confirmation with detailed information and an order number. 

Tracking information and carrier will be sent as soon as it is available. In some cases such as special orders or back orders a tracking will be sent when the item(s) become available. If you cant find the information you are looking for call or email us at customercare@katzberry.com and we’ll be in touch asap.

How much does shipping cost?

Small items such as pillows, totes and throws, orders that are under $200 include Free Shipping. Expedited shipping for your order is available in most cases. There will be added fees to the order depending on the service chosen and calculated at the time you place your order.

For larger items and furniture we offer LTL freight shipping to your home. All deliveries require someone to be at the home and signature of receipt to receive the delivery. It is the customers responsibility to ensure all items have been delivered and are without defect at time of delivery.

White Glove Delivery. You may choose to upgrade qualifying large items to one of our premium delivery options. Please note that the available options may differ by item. It includes in-home delivery to the room of choice and removal of packaging materials. A fixed fee of $200 per order applies or 5% per your order if it exceeds $5,000.

Deliverability and Customer Responsibility 

It is the customers responsibility to ensure the following or to inform our Customer care team of changes at customercare@katzberry.com or 877-263-5156 of the following:

• Address changes that may occur between ordering and delivery
• Ensure all items will fit through entryways, elevators, staircases, or delivery location
• Advise Customer care if delivery conditions are limited, such as narrow bridges, streets or any delivery obstacles and limitations
• Availability to receive shipment, 24 hour notice must be given if the delivery date needs to change.

If delivery can not be completed due to insufficient access, the customer will be responsible for return shipping fees, restocking fees, re-delivery fees or other related costs.

We do not charge tax on shipping costs.

Will I receive updates on the progress of my order?

We will notify you as soon as we receive the tracking information. We will keep you updated throughout the shipping process, expected delivery dates if your item is a special order or backordered by email or phone. You can also track your packages through your account.

Can I update an order if it’s in transit?

Once an item has shipped, items already in transit, cannot be changed.

How can I make changes to shipping of an order?

For smaller items you can make changes within 24 hours of receiving your order confirmation by emailing customercare@katzberry.com.

For large items delivery dates cannot be adjusted within 5 days of scheduled deliveries. Delivery times may be adjusted if possible when notified within 24 hours of delivery. All efforts will be made to make adjustments with our carriers to accommodate our customers.